Warranty & Returns
30-DAYS MONEY-BACK GUARANTEE FOR ANY REASON
12-MONTH WARRANTY FOR QUALITY-RELATED ISSUES
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
Contact our awesome customer service team and get personal help to solve any issues about warranty.
FAQWhat isn’t covered by the warranty?
- Improperly operated devices
- Lost or stolen products
- Purchases made over 18 months ago (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
- If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at firstname.lastname@example.org
- An Amazon order number for a purchase made through Amazon.
- Description of the problem
- Proof of the problem(pictures or video maybe appreciated
- We replace a product with a like product, not a different one.
- We recommend you use original packaging when sending products. If the original packaging isn’t available, you must package the product appropriately to prevent physical damage during shipping.
- The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.